Frequently Asked Questions
The Answers to Your Questions
Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at 315-673-4858 for any other concerns you might have about your pet.
What are your hours of operation?
We are open Mon – Fri at 8 AM – 6 PM and we are closed on Saturdays & Sundays.
What services do you offer?
Do I need to make an appointment?
What forms of payment do you accept?
We accept a variety of payment options, including Credit Card, CareCredit, Cash, and Check.
What do you charge for spays and neuters?
We do not publish our spay and neuter prices. The price varies depending on your pet’s age and size, anesthetic needs, pre-anesthetic lab work, etc. Once we meet you and your pet, we are happy to provide a written detailed estimate.
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My pet hates coming to the vet. What can I do to make it easier?
Your pet can sense your stress about his/her visit. We try to make the environment here feel as calm and relaxed as possible. You’ll find fuzzy blankets for cats, lots of treats, and gentle handling of your pet for exams. If you know ahead of time that your pet will be stressed, please call us to talk about it prior to the exam. There are medications available to administer to your pet at home prior to your visit to help him feel less nervous while he’s here.
We also recommend stopping by for “happy visits.” During these visits, you drop in with your pet to get some treats and pets, and then you’re on your way. Hopefully, these visits will help your pet know there’s nothing to fear at the vet’s office.
Does your clinic offer payment plans?
At this time, we are unable to offer payment plans. As a private small business, we are not able to finance payments in this manner. We understand that unforeseen medical bills can be costly, so we try to maintain competitive, affordable prices and also accept various payment methods, including CareCredit. Other services that can help reduce the cost of veterinary care include the use of insurance coverage. Frequently utilized insurance companies include but are not limited to; Trupanion, Embrace, HealthyPaws, Nationwide. Please reach out to these companies directly for more information. For more information about CareCredit, please see www.carecredit.com.
Why is annual testing for heartworm required?
We at Lake Country follow the protocol as outlined by the American Heartworm Society. This allows us to provide the best standard of medicine to keep your pets healthy and safe year-round. The first heartworm test is performed at 6 months of age, which is the earliest detection window, and is subsequently tested each year (every 12 months). Please see the following website for more information: www.heartwormsociety.org