Lake Country Veterinary Care

Name: Lake Country Veterinary Care
Address: 2527 Cherry Valley Turnpike, Marcellus, NY, 13108, US
Telephone: 315-673-4858
Price range: $$

Question 1

How to triage sickness and when to seek emergency care?

Accepted Answer

ASAP* Respiratory Distress (open mouth breathing in cats), Collapse, Unable to stand or walk, Straining to urinate/blood in urine male cat, Active seizures, Severe trauma (ie: hit by car), Profuse bleeding from wound/laceration, Dog bite, Persistent non-productive retching, Severe pain, Toxin ingestion, Known foreign body ingestion, Facial swelling/allergic reaction/hives, Trouble during active labor/illness post birth. SAME DAY* Persistent/severe vomiting, Aggressive coughing with distress, Bloody diarrhea, Sneezing with blood (or known foxtail exposure), Straining to defecate, Blood in urine/straining to urinate, Small wounds or lacerations, Broken toenail, actively bleeding, Severe squinting/painful eyes. WITHIN 24–48 HOURS Lethargic, Vomiting (less than 3 episodes) still eating/drinking, Diarrhea with no blood or vomiting, Coughing but breathing normally/eating, Broken toenail not bleeding/severe, Limping, Eye discharge/redness, Hot spot. WITHIN 1 WEEK Itching/scratching, New single seizure, not actively seizing, Weight loss, Hair loss, Inappropriate urination/defecation, Head shaking, New bump – growing/bothering patient, Scooting. NON-EMERGENCY Chronic conditions but patient otherwise stable, Behavioral changes/anxiety, Vaccination, New small bump, not bothering dog, Diet changes/questions. * = Urgent Care Visit (UCV). This chart is intended to help determine how urgently your pet needs to see a veterinarian. Please be aware that this chart is not exhaustive or definitive, as each pet and set of circumstances is different. If you have questions about determining the severity of your pet’s medical needs, contact us or your nearest veterinary emergency facility immediately.

Question 2

What are your hours of operation?

Accepted Answer

We are open Mon – Fri at 8 AM – 6 PM and we are closed on Saturdays & Sundays.

Question 3

What services do you offer?

Accepted Answer

Lake Country Veterinary Care offers a wide range of veterinary services for our patients. Just a few of our wellness and preventive care services are listed on our Services page. For more information on these or other services, please call 315-673-4858.

Question 4

Do I need to make an appointment?

Accepted Answer

Yes, here at Lake Country, appointments are required, walk-ins will not be guaranteed service. To schedule an appointment, please calling or text our office at 315-673-4858.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept a variety of payment options, including Credit Card, CareCredit, Cash, and Check. If you would like more information about CareCredit, or to apply directly, please click on the following link.

Question 6

What do you charge for spays and neuters?

Accepted Answer

We do not publish our spay and neuter prices. The price varies depending on your pet’s age and size, anesthetic needs, pre-anesthetic lab work, etc. Once we meet you and your pet, we are happy to provide a written detailed estimate.

Question 7

My pet hates coming to the vet. What can I do to make it easier?

Accepted Answer

Your pet can sense your stress about his/her visit. We try to make the environment here feel as calm and relaxed as possible. You’ll find fuzzy blankets for cats, lots of treats, and gentle handling of your pet for exams. If you know ahead of time that your pet will be stressed, please call us to talk about it prior to the exam. There are medications available to administer to your pet at home prior to your visit to help him feel less nervous while he’s here. We also recommend stopping by for “happy visits.” During these visits, you drop in with your pet to get some treats and pets, and then you’re on your way. Hopefully, these visits will help your pet know there’s nothing to fear at the vet’s office.

Question 8

Does your clinic offer payment plans?

Accepted Answer

At this time, we are unable to offer payment plans. As a private small business, we are not able to finance payments in this manner. We understand that unforeseen medical bills can be costly, so we try to maintain competitive, affordable prices and also accept various payment methods, including CareCredit. Other services that can help reduce the cost of veterinary care include the use of insurance coverage. Frequently utilized insurance companies include but are not limited to; Trupanion, Embrace, HealthyPaws, Nationwide. Please reach out to these companies directly for more information. For more information about CareCredit, please see www.carecredit.com. You can use this link to compare coverage and pricing across multiple companies to find the best fit for your pet.

Question 9

Why is annual testing for heartworm required?

Accepted Answer

We at Lake Country follow the protocol as outlined by the American Heartworm Society. This allows us to provide the best standard of medicine to keep your pets healthy and safe year-round. The first heartworm test is performed at 6 months of age, which is the earliest detection window, and is subsequently tested each year (every 12 months). Please see the following website for more information: www.heartwormsociety.org

Question 10

Can you explain the significance of tick-borne diseases in our area?

Accepted Answer

Lyme disease is caused by the bacteria Borrelia Burgdorferi which is transmitted via tick bites. Ticks in our area can transmit other diseases, including anaplasmosis and ehrlichiosis. Common clinical signs associated with these diseases are; “leg shifting lameness,” lethargy, and on rare occasions increased thirst and urination. Pets can be subjected to these bacteria without clinical signs, which is why annual screening at their wellness exam is recommended to identify exposure and take appropriate action to try and prevent progressive illness. People are also at risk of contracting similar tick-borne diseases, therefore prevention is recommended for your pets as a public health initiative as well.

Question 11

Why can’t I get my pet’s prescription refilled?

Accepted Answer

There are a number of reasons why a prescription may be declined and is dependent on the circumstances of each different case. Possible reasonings may be; there is no current veterinary-client-patient relationship established, the pet is overdue for blood work (4dx, disease-specific, monitoring, etc.), there are new clinical signs or circumstances for which the doctor needs to see the pet in order to develop the best therapeutic plan.

Question 12

What is a veterinary-client-patient relationship (VCPR)?

Accepted Answer

According to New York State Practitioner Law, a current VCPR must be maintained in order to legally diagnose medical conditions and subsequently prescribe medication. This is why a staff member may recommend scheduling an exam prior to offering any medical advice. We define a VCPR as a doctor having performed a physical exam within a year. NYS Veterinary Medicine & Veterinary Technology: Practice Guidelines: Guideline 5 (nysed.gov)

Question 13

How Do I Contact the Office?

Accepted Answer

You can reach us using any of the following methods: Call: 315-673-4858, Text: 315-673-4858, Email: contact@lcvetcare.com. We’re happy to help with any questions or concerns you may have about your pet.

Question 14

Do you serve pets in Syracuse, Skaneateles, Marietta, and Camillus?

Accepted Answer

Yes. Lake Country Veterinary Clinic welcomes patients from Marcellus and the surrounding communities of Syracuse, Skaneateles, Marietta, and Camillus. We are located at 2527 Cherry Valley Turnpike, Marcellus, NY 13108 and are accepting new patients. Call 315-673-4858 or contact us.

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